Consumer Electronics : CRM, Customer service desk, internal processes

Scope

Parrot, a global leader in wireless devices for mobile phones, stands on the cutting edge of innovation.

Parrot has selected the salesforce.com solution as its Customer hub and for internal processes :

  • CRM for direct sales and distributors
  • Customer service and hotline
  • Budget approval and ROI for marketing

Delivery

We have delivered a turn key solution :

  • Workshop and design
  • Pilot and Build
  • Software modules development an integration
  • Tests and acceptance
  • Knowledge transfer

Key Figures

About 100 man days

Team

  • 1 onsite Lead consultant / project manager,
  • 2 offsite consultants

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